Last Updated: 30 October 2025
1. Introduction
SG Carpet Cleaning Specialist (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and look after your personal data when you visit our website, request our services, or otherwise interact with us. Our services are provided within a 20-mile radius of Aldershot, UK.
We are the data controller responsible for your personal data. Our contact details are:
•Business Name: SG Carpet Cleaning Specialist
•Contact Person: Steve
•Phone: 07886 752 400
If you have any questions about this policy or our privacy practices, please contact us. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
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Data Category
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Examples of Data Collected
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Identity Data
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First name, last name.
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Contact Data
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Address, email address, and telephone numbers.
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Transaction Data
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Details about payments to and from you and other details of services you have purchased from us.
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Technical Data
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Internet protocol (IP) address, browser type and version, and other technology on the devices you use to access our website.
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Usage Data
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Information about how you use our website and services.
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We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How Your Personal Data is Collected
We use different methods to collect data from and about you, including through:
•Direct interactions: You may give us your Identity and Contact Data by filling in forms on our website (such as the “Request A Callback” form), or by corresponding with us by post, phone, or email.
•Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies. For more information, please see our Cookie Policy section below.
•Third parties: We may receive personal data about you from various third parties, such as analytics providers like Google, and review platforms like Checkatrade.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
•To perform the contract we are about to enter into or have entered into with you (e.g., to provide you with a quote or our cleaning services).
•For our legitimate interests (or those of a third party) where your interests and fundamental rights do not override those interests (e.g., to improve our services or for marketing purposes).
•To comply with a legal or regulatory obligation.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
•Request access to your personal data.
•Request correction of your personal data.
•Request erasure of your personal data.
•Object to processing of your personal data.
•Request restriction of processing your personal data.
•Request the transfer of your personal data.
•Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
8. Cookie Policy
Our website uses cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. Cookies are small files that are stored on your device. You can control the use of cookies through your browser settings. By clicking “Accept All” on our website’s cookie banner, you consent to our use of cookies.
9. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications (such as Checkatrade). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
10. Changes to the Privacy Policy
We keep our privacy policy under regular review. This version was last updated on the date stated above. Any changes will be posted on this page.